Skip to content
Contact us
wordmark-03-1

Zipline is the AI-powered YOOBIC alternative.

Made for the frontline, and all the teams that support it.

For Zipline customers, making the hard work of store teams feel easy is the point. Built by retail veterans with deep frontline and HQ experience, we understand the complexity behind flawless execution. So we created a frontline operations platform to keep everyone focused, agile, and aligned. With AI insights from top stores woven into the flow of work, guiding smarter actions and faster decisions.

group of people with woman in foreground holding ipad

Align every team and store experience

Get the frontline operations platform that works as hard as store teams do—to make everyone’s life easier. 150+ leading brands use (and stick with) Zipline because it has the flexibility for unlimited growth, and delivers the clarity to support 90%+ execution.

Delivering purposeful, targeted communications

When everybody understands the “why” behind a message, the “what” speaks for itself. Zipline’s intent-based communication channels give instant context to messages, and organically organize information across teams. Everyone can better understand and find what they need to—and get back to serving customers faster.

Instead of:

“[YOOBIC is]…rigid to a few roles and can leave some users in the dark depending on the task load.”

G2 review from Michael S.

OrganicSquare_725x500 [Recovered]
Tasks_hero

Making sure what needs to be done, gets done

On the frontline, distractions and quick demands are around every corner. Zipline keeps things running smoothly in real-life, real-time conditions we’ve seen firsthand. Tasks can be assigned to individuals and teams as needed, allowing for flexibility when surprises arise. All diligently tracked across locations—by store, region, or entire fleet—so teams can stay on top of everything they need to.

Instead of:

“[YOOBIC]...is not intuitive enough…each task to upload can become a headache.”

G2 review from Tiphane G.

Supporting every team for a stronger frontline

The most successful organizations, no matter how big or small, support every employee as part of a whole. Zipline keeps everyone in sync with personalized dashboards tailored to each role, cutting out noise and clearing the path to execution. Whether you’re a district manager or part-time associate, you’re provided with the exact information you need to keep that day on track.

Instead of:

“[YOOBIC dashboards are] more complex to understand/use and less intuitive. Managers lack features that would allow them to be more autonomous in certain tasks, such as being able to assign a campaign to sites directly through their account.”

G2 review from Celia B.

Platform_WorksForYou
boost

Powering smarter actions through proven insights

Zipline AI helps every store operate like your best store. It empowers every team to prioritize what matters and deliver consistent execution. From frontline assistance for instant answers, to writing clearer communications, to providing insights that guide in-the-moment decisions. Zipline is designed to combat information overload, offering clarity and precision busy teams need to do their job. And when you need targeted metrics on store performance, readership, operational health, and more—they’re a click away.

Instead of:

“[YOOBIC is] not suitable for complex organizations due to its lack of flexibility and database structure. For administrators, it’s a nightmare…it’s a tool that was built piecemeal and deserves a complete overhaul.”

Capterra review from an enterprise Apparel & Fashion retailer

“They learned it very fast because Zipline is simply easy to use. I knew the rollout was successful because of the precision and focus it provided. I was surprised when, within the first three weeks, I would check Zipline and see tasks completed immediately, without the team waiting for my instructions or clarification.”

George Pavlou, Store Manager, Alphamega Hypermarkets

With the 5-star support of frontline experts by your side

Zipline support is there from the first “hello,” providing continuous guidance to get the most out of our partnership. Our retail experts have worked in stores, led teams, and gotten direct experience with the needs and challenges that come with store operations. And with a CSAT score of 4.9/5, it’s clear customers notice.

icons-06

Speedy Implementation

Switching platforms or starting fresh? Either way, Zipline provides the resources you need to ensure your operations are up to speed quickly.

icons-04

Proven Account Management

Our team of retail experts works to understand your goals, providing insights, strategies, and guidance to help you succeed.

icons-05

The Pink Bubble

Zipline’s best-in-class support team, The Pink Bubble, helps your frontline employees solve problems in real-time. We’re a fan favorite for a reason.

FAQ about Zipline’s frontline operations platform


Which features does Zipline offer for frontline and HQ teams?
Zipline’s functionality goes way beyond messaging. Our focus started with communications because it’s baked into every aspect of frontline operations—task management, onboarding and training, employee engagement, performance measurement, and more. Over 10+ years, we’ve developed a centralized platform that seamlessly brings together:
So every team, from HQ to the floor, can work easily as one. One source of truth, one shared portal for information and action, and one clear runway for aligned execution.
Can Zipline support teams across large and enterprise organizations?
Yes! Zipline is a true multi-tenant platform, built as one flexible version that can grow and adapt to any organization’s needs. And do it quickly. New features, updated functionality, and core innovations reach everyone faster, because solutions are targeted to a focused customer base. This cohesive development creates a stronger, scalable platform that works as it should, for everybody—our focus isn’t split trying to maintain and update unique code across thousands of customers. 

Our customers range from distributed teams with limited locations to global brands with incredibly complex operations—like Gap, Aritzia, Kave Home, and Kate Spade. You can hear directly from Zipline customers about their experiences here.
How long does it take to implement Zipline?
Rolling out Zipline can happen in a matter of weeks, not months, quarters, or years. The implementation process includes discovery to truly understand what’s needed, a dedicated Account Manager to help plan, guide, and execute the launch, and best-in-class support for everything in between, and from then on. 

Zipline customers repeatedly say their employees love the platform because it’s so intuitive and easy to use, and have reported 90% adoption rates across teams.

“Let me stick to the numbers. We were able to roll out to 11 countries in 9 languages. We had 20,000 users in the first week…We had a massive rollout, and it happened very quickly—because you guys were able to work quickly. It’s a testament to the way in which Zipline works.” - Brandon Panepinto, Sr Product Manager of Store Systems and Omni-Channel at a global fashion retailer
Does Zipline work on mobile devices?
Yes! Zipline was designed to be an in-your-hands, anytime-anywhere tool and resource for busy store teams and deskless workforces. Because having to go to the back-room bulletin board, search through emails and text messages, or constantly sync up with team members slows execution and derails exceptional customer experiences. 

With Zipline, leadership and frontline teams have everything they need—for communication, information, and execution—in their back pocket. Along with the top-store insights and instant answers provided by Zipline AI.
What’s the difference between Zipline AI and other retail AI tools?
Zipline AI is built specifically for frontline execution, not generic analytics or chatbot use cases. It’s trained on real operational patterns from 150+ leading retail brands and embedded across the platform—and directly into daily work—to help make frontline teams’ work more efficient. Unlike other AI tools, Zipline understands retail operational hierarchy, roles, store context, and execution priorities, so it delivers guidance that’s immediately actionable in stores.
Can Zipline integrate with our existing tools and systems?
Yes! Zipline’s centralized platform extends to many of the tools and systems that frontline operations run on. That includes, but isn’t limited to, dozens of integrations:
  • Scheduling and shift management integrations like UKG, Legion, and Dayforce
  • Learning management system integrations like Adobe Learning Manager and Docebo
  • Service desk and ticketing integrations like ServiceNow, ServiceChannel, and Jira
  • Customer experience integrations like Medallia and TruRating
  • Business intelligence and reporting integrations like Tableau, PowerBI, and MetaBase

With the freedom to build custom integrations through our open API. Get more Zipline integration details for creating the ultimate store team superapp. 

How secure is Zipline’s frontline operations platform?
We take data protection, compliance, IT security—and our customers’ trust in it—extremely seriously. We keep security tight and customers in the loop, every step of the way. 

Zipline maintains SOC 2 Type II compliance, implements cloud security controls based on Cloud Security Alliance best practices, and has a penetration test performed annually by an independent third party. We maintain GDPR and CCPA privacy programs, and back up and retain customer data daily, in accordance with their policies. 

As a fully cloud-based SaaS solution, we don’t need to connect into any organization’s networks or systems. And because our infrastructure is hosted across diverse geographic regions and availability zones, we have an industry-leading uptime guarantee. 

The one intelligent platform your whole fleet can run on

Get the power to drive all frontline operations and execution in one place. The flexibility to handle any team size or organizational complexity. And the smarts to give every employee exactly what they need, the moment they need it.

Only with Zipline.

platform_hero