Zipline is the Reflexis alternative frontline teams love. Because it was built by real pros who know.
Distributed teams, busy sales floors, seasonal chaos, and countless details passed between strategy and execution. Zipline’s AI-powered frontline operations platform was built for the environment it was born in. It’s designed to give every team—from HQ to the frontline—the clarity, focus, and agility to do their best work. With AI insights from top stores at every touchpoint, guiding smarter actions and faster decisions.
Align every team and store experience
Get the frontline operations platform that works as hard as store teams do—to make everyone’s life easier. 150+ leading brands use (and stick with) Zipline because it has the flexibility for unlimited growth, and delivers the clarity to support 90%+ execution.
Created for the frontline, by people who’ve worked it
Zipline was created by retail veterans with deep frontline and HQ experience. It’s built to make everyone’s work easier, closing the gap between strategy and flawless execution. In one centralized platform, leadership can communicate with stores, send directives, track progress, and keep the pulse of operational health. And frontline teams get the clarity they need—targeted messages, focused priorities, instant answers, and simple task management—to provide exceptional customer experiences.
Instead of:
“[Reflexis] is extremely hard for users to adapt. There are a lot of clicks and the page is not very vibrant or engaging…it is not easy to use.”
![OrganicSquare_725x500 [Recovered]](https://insights.getzipline.com/hs-fs/hubfs/OrganicSquare_725x500%20%5BRecovered%5D.png?width=2000&height=1379&name=OrganicSquare_725x500%20%5BRecovered%5D.png "OrganicSquare_725x500 [Recovered]")
Faster to onboard, faster to impact
Rolling out Zipline takes weeks, not months—even for large and complex organizations. It includes discovery to truly get what’s needed, a dedicated Account Manager to help plan and execute the launch, thorough training well past implementation, and best-in-class support for everything in between. As for actually using Zipline? Customers report 90%+ adoption because it’s so easy to weave into daily work. Frontline teams love the focus, time, and empowerment it gives them. Leadership loves the fleet-wide visibility, employee engagement, and store performance it delivers.
Instead of:
“[Reflexis] can be overwhelming to set up and customize, especially without proper training. For businesses with complex scheduling requirements or multiple locations, it might require additional time and resources for configuration and ongoing support.”
Powering smarter actions through proven insights
Zipline AI helps every store operate like your best store. It empowers every team to prioritize what matters and deliver consistent execution. From frontline assistance for instant answers, to writing clearer communications, to providing insights that guide in-the-moment decisions. Zipline is designed to combat information overload, offering clarity and precision busy teams need to do their job. And when you’re looking for targeted metrics on store performance, readership, operational health, and more—they’re a click away.
Instead of:
“[Reflexis] can become unresponsive on mobile platforms when the number of notifications is huge.”
A single source of truth—that plays well with others
When it comes to frontline operations, aligned teams are successful teams. Zipline works as a single, scalable, connected app—instead of switching between different apps for different jobs and use cases. It gives everyone a shared source for product guides, SOPs, training info, and AI-powered assistance, which can be instantly edited, updated, and translated as needed. Paired with comms, tasks, learning, and reporting streamlined into one mobile-optimized platform. While a growing list of integrations—and open API for custom builds—means you can easily sync with the other tools and systems your frontline operations run on.
Instead of:
“[Reflexis] is not user-friendly with much software, which leads to not allowing any changes from home…customization is also difficult.”
“We benefit from Zipline by having all our communication in one location. From daily messages to stores to visual floorset, documents are just a click away in the library. I love not having to direct the store to 3 or 4 different sites to get everything they need.”
Senior Manager of Visual Communication at American Eagle Outfitters
With the 5-star support of frontline experts by your side
Zipline support is there from the first “hello,” providing continuous guidance to get the most out of our partnership. Our retail experts have worked in stores, led teams, and gotten direct experience with the needs and challenges that come with store operations. And with a CSAT score of 4.9/5, it’s clear customers notice.
Speedy Implementation
Switching platforms or starting fresh? Either way, Zipline provides the resources you need to ensure your operations are up to speed quickly.
Proven Account Management
Our team of retail experts works to understand your goals, providing insights, strategies, and guidance to help you succeed.
The Pink Bubble
Zipline’s best-in-class support team, The Pink Bubble, helps your frontline employees solve problems in real-time. We’re a fan favorite for a reason.
Our customers range from distributed teams with limited locations to global brands with incredibly complex operations—like Gap, Aritzia, Kave Home, and Kate Spade. You can hear directly from Zipline customers about their experiences here.
- Employee communications
- Task management
- Store auditing
- Information and knowledge building
- On-the-job training
- Reporting and analytics
- AI-powered insights
Zipline customers repeatedly say their employees love the platform because it’s so intuitive and easy to use, and have reported 90% adoption rates across teams.
“Let me stick to the numbers. We were able to roll out to 11 countries in 9 languages. We had 20,000 users in the first week…We had a massive rollout, and it happened very quickly—because you guys were able to work quickly. It’s a testament to the way in which Zipline works.” - Brandon Panepinto, Sr Product Manager of Store Systems and Omni-Channel at a global fashion retailer
With Zipline, leadership and frontline teams have everything they need—for communication, information, and execution—in their back pocket. Along with the top-store insights and instant answers provided by Zipline AI.
- Scheduling and shift management integrations like UKG, Legion, and Dayforce
- Learning management system integrations like Adobe Learning Manager and Docebo
- Service desk and ticketing integrations like ServiceNow, ServiceChannel, and Jira
- Customer experience integrations like Medallia and TruRating
- Business intelligence and reporting integrations like Tableau, PowerBI, and MetaBase
With the freedom to build custom integrations through our open API. Get more Zipline integration details for creating the ultimate store team superapp.
Zipline maintains SOC 2 Type II compliance, implements cloud security controls based on Cloud Security Alliance best practices, and has a penetration test performed annually by an independent third party. We maintain GDPR and CCPA privacy programs, and back up and retain customer data daily, in accordance with their policies.
As a fully cloud-based SaaS solution, we don’t need to connect into any organization’s networks or systems. And because our infrastructure is hosted across diverse geographic regions and availability zones, we have an industry-leading uptime guarantee.
The one intelligent platform your whole fleet can run on
Get the power to drive all frontline operations and execution in one place. The flexibility to handle any team size or organizational complexity. And the smarts to give every employee exactly what they need, the moment they need it.
Only with Zipline.