When we surveyed 227 HQ and store leaders across North America about their real, on-the-ground, day-to-day experiences, we didn’t know what we were in for. Turns out, that’s how a lot of retail employees feel when it comes to their work expectations. With a clear disconnect between leadership and the frontline affecting execution, retention, and overall ROI.   

So we’re gathering a panel of experts to talk about what’s behind the numbers—and practical steps to make 2026 the year of team alignment and flawless execution. Gino Filice, Director of Employee Value Solutions at Legion, Jen Churchill, Senior Director of Store Communications Strategy at Belk, and Kit Campoy, retail leadership expert, author, and “The Voice of the Frontline,” will join us for a live webinar and Q&A on the whats, whys, and what’s-nexts of The 2026 State of Retail Communication and Execution report. 

What You’ll Learn:

• Key benchmark findings and what they reveal about retail realities
• Top areas of misalignment (like where HQ scores themselves almost double what stores give them)
• Expert panelist reactions, takes, and grounded thoughts on solutions
• Real examples of what alignment looks like for HQ and store teams
• Direct answers to your questions during an open Q&A period